Palma Airport Named Best Airport in Europe for 2024
Monday, March 24th, 2025
Palma Airport Named Best Airport in Europe for 2024
Recognition for Excellence in Passenger Experience
Palma de Mallorca Airport (PMI) has been recognised as the “Best Airport in Europe” in the category of airports handling between 25 and 40 million passengers annually. This prestigious award was granted by Airports Council International (ACI) as part of the Airport Service Quality (ASQ) programme for 2024. Remarkably, this marks the third consecutive year that Palma Airport has received this honour, reinforcing its commitment to excellence in passenger experience.
What is the Airports Council International?
Airports Council International (ACI) is a global trade association that represents airports worldwide. Founded in 1991, ACI works to promote the collective interests of airports and ensure a safe, secure, and sustainable air transport industry. The organisation provides guidance, best practices, and industry insights to help airports enhance their operational efficiency and customer service.
Understanding the ASQ Programme
The Airport Service Quality (ASQ) programme is ACI’s leading global benchmarking initiative that assesses passenger satisfaction across airports. It collects real-time feedback from travellers about various aspects of their airport experience, such as cleanliness, security, staff courtesy, and overall efficiency. The ASQ programme is regarded as one of the most comprehensive and reliable tools for measuring airport performance from the perspective of passengers.
Criteria for Winning the Award
To receive the “Best Airport in Europe” award, airports are evaluated based on the following criteria:
- Passenger Satisfaction: Surveys conducted at the airport measure customer opinions on factors such as ease of navigation, waiting times, and overall experience.
- Facilities and Services: The quality, availability, and maintenance of airport amenities, including lounges, restaurants, and washrooms.
- Efficiency and Operations: The effectiveness of security screening, check-in, baggage handling, and other essential airport functions.
- Staff Performance: Friendliness, professionalism, and helpfulness of airport personnel.
- Innovation and Sustainability: Implementation of modern technologies and sustainable practices to improve the airport experience and reduce environmental impact.
A Testament to Palma Airport’s Commitment
Winning this award for the third consecutive year highlights Palma Airport’s dedication to enhancing the passenger journey. The recognition underscores the airport’s continuous efforts to provide top-tier facilities, efficient services, and a welcoming environment for travellers.
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